Privacy Policy

This Privacy Policy (hereinafter the "Policy") is a contract between you and us that represents the consent agreement for the collection, use and disclosure of your personal information.

IT IS ESSENTIAL THAT YOU READ AND FULLY CONSENT THE POLICY BEFORE YOU SEE OUR WEBSITE BEFORE CONTACTING US OR BEFORE YOU CREATE A PROFILE.

By interacting with us, you agree and consent to the collection, use and disclosure of your personal information to be governed by this Policy.The interactions covered by the Policy include the consultation and use of our website www.bonjourresidences.com (hereinafter "Site"), your communications with us and / or any other user of the Site, as well as the payment for the services we offer.

IF YOU DO NOT CONSENT OR DO NOT FULLY UNDERSTAND OUR POLICY, PLEASE STOP BROWSING OUR SITE AND CONTACT OUR PRIVACY OFFICER DIRECTLY USING THE CONTACT DETAILS PROVIDED AT THE BOTTOM OF THIS PAGE.

This Preamble is an integral part of this Policy.

In addition to the personal information we collect at the time of registration (eg, your name, surname, age, and email address) and any other information required when browsing our Site (eg, geolocation data, Payment, etc.), we keep track of your interactions with the Site, including your search history, your favorites list, and your notices, communications and publications on the Site.

We also use Google Analytics Analytics (hereinafter "Google") to obtain certain information about the users of our Site.The information provided to us by Google is not identifiable and is intended, in particular, to inform us of demographic and geographical data (eg age, sex, language, territory, etc.) of our users and their behavior on our Site, (Eg, browser, operating system, devices used, IP address, etc.), as well as the technology used by them to access our Site.

When you use our Site, we keep track of your interactions on our server.We also use «  cookies » HTML5 to record your geographical positioning if you give us permission.Residential data can also be registered in your browser so that you can add residences to your favorites without having to identify yourself.

As for the information gathered by our analysis tool, Google does notably by registering a number in your browser using a simple file in order to memorize your visit.This allows Google to associate your browser with a demographic category to which you appear to belong based on other sites you visit.Google also uses your IP address to identify the country, region and city in which your computer connects to the Internet to access our Site.For more information about collecting your personal information, we invite you to visit the Google data security and privacy page.

We use your personal information to:

• Provide a digital platform dedicated to listing and reviewing residences for seniors.
• Create a user profile, allowing users to save favorites, submit inquiries to selected residences, and write reviews.
• Gather information on Site usage to enhance and improve the user experience.
• Collect statistics for future distribution.
• Efficiently process Site operations and transactions.
• Send emails to Site users and respond to their inquiries.
• Inform users about Site functionality, updates, services offered by Bonjour Résidences, such as newsletters, updates, changes to the Terms of Use or Policy.
• Take necessary actions to ensure security and proper functioning of the Site.

Unless otherwise indicated, you must assume that any information you provide on the Site may be used for general solicitation purposes or for commercial purposes and that this information may also be shared with our partners, affiliates, customers or suppliers with whom We maintain business relationships.

All of our security measures can not be disclosed for obvious reasons. We may however inform you that your personal information is kept on our servers and the content is protected by encrypted passwords that are regularly updated.

Despite the security measures implemented to protect your personal information, no measure is foolproof.

BY NAVIGATING AND USING THE SERVICES PROVIDED ON THIS SITE, YOU AGREE TO AND UNDERSTAND THE RISKS THAT YOUR PERSONAL INFORMATION MAY BE ILLEGALLY OBTAINED BY THIRD PARTIES AND / OR MALICIOUS SOFTWARE.CONSEQUENTLY, YOU ARE DISCLAIMING ANY REMEDIES AND / OR CLAIMS FOR HELLO RESIDENCES, SUBSIDIARIES, ASSOCIATED COMPANIES, ADMINISTRATORS OR SHAREHOLDERS IN THE EVENT OF THEFT OR THE USE OF YOUR PERSONAL DATA BY A THIRD PARTY AND / OR A MALICIOUS SOFTWARE.

In addition to the information you share on our Site or communicate with other users, we are the only persons who have access to your personal information. However, certain personal information may be shared with our partners or suppliers when your use of the Site requires it, especially when you make an online transaction on our Site.

As such, information about credit cards or other payment information is held by a third party who insures the transaction and this information is not shared with us. For more information about the privacy of the third party who insures the transactions of our Site, we invite you to click here.

We limit the retention of your personal information to a maximum of three (3) years following your browsing on the Site or the closure of your account, whichever is more recent.

Notwithstanding the above, your reviews and posts will remain published on our Site for an indefinite period unless you submit a written request for their removal.

Yes. You can limit the collection of your personal information at any time by installing the Browser Add-on for Disabling Google Analytics. Several other ways to prevent or limit the collection of your personal information are also available on your Protection page of Google Data, under the "Privacy Settings" tab.

Further, you may limit the collection of your personal information by disabling your browser's cookies and denying permission requests while browsing our Site, including your location.

Protecting your personal information is a major concern for us. As such, we provide you with various means to quickly access, correct, or delete your personal information, including through your user profile page.

You are also responsible for contacting our Privacy Officer for the purpose of updating or deleting your information.

For any additional inquiries in this regard, we invite you to contact our Privacy Officer directly by contacting us at the bottom of this page.

You may withdraw your consent regarding the collection, use, and disclosure of your personal information at any time, subject to legal restrictions, external provisions beyond this Policy, and a ten (10) business day notice for processing your request.

If you have any comments or complaints about the protection of your personal information, we invite you to contact our Privacy Officer directly by contacting us at the bottom of this page.

This Policy is dynamic and subject to change without notice. You should not assume that it will remain unchanged, and you agree to review the Policy each time you visit the Site to be aware of any updates. Your continued use of this Site constitutes your acceptance of this Policy and any modifications.

When permitted or required by law, we may collect, use, or disclose your personal information, in whole or in part, without your knowledge or consent. In such cases, we ensure that the collection, use, and disclosure comply with the law and seek rigorous legal opinions to that effect. We reserve the right to challenge or respond to any request related to the collection, use, or disclosure of such personal information.

In the event of a discrepancy between the French and English versions of this Policy, the French version shall prevail. This Policy is governed by the Site's Terms of Use in the event of any dispute or inconsistency related to this Policy. Our Terms of Use are accessible here or at the bottom of most pages on our Site, including our homepage (bonjourresidences.com).

For any request regarding access, correction, or deletion of your personal information, as well as for any comments, questions, or complaints on this matter, we invite you to contact Madame Sara Girard, President and Privacy Officer, by phone at 1-844-918-1020 ext. 3344, by email at sara@bonjourresidences.com, or by mail at 207-3215, Boulevard de la Pinière, Terrebonne (Québec) J6X 4P7.